At Bazaar11to9, we are committed to delivering your grocery and daily-use products safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Coverage
We deliver orders to locations where our delivery partners and logistics network provide service.
Delivery availability depends on your delivery PIN code.
Customers can check delivery availability by entering their PIN code during shopping or checkout, wherever the facility is available.
Orders may not be accepted for locations that are outside our delivery service area.
Delivery coverage may change depending on operational and courier availability.
2. Order Processing Time
Once your order is successfully placed and confirmed, our team starts processing it.
Orders are processed after order confirmation and payment verification, where applicable.
Processing includes product availability checks, packing, and shipment preparation.
Orders may take additional time during weekends, public holidays, festive seasons, or periods of high demand.
In case a product is unavailable, our team may contact you regarding the available options.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location, product availability, order processing, and delivery partner.
The estimated delivery date, wherever available, will be communicated during checkout or through order updates.
Please note that delivery timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, traffic, courier delays, public holidays, or operational disruptions.
4. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout before you confirm your order.
Shipping charges may vary according to the delivery location, order weight, and delivery requirements.
Promotional offers or free delivery benefits may be available on selected orders.
Any applicable delivery charges will be communicated before order confirmation.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, email, or other available communication channels.
Customers can use the tracking details to check the shipment status through the relevant delivery partner, wherever tracking is available.
6. Delivery Attempts
Our delivery partner will attempt to deliver the order to the address provided by the customer.
Please ensure that:
Your delivery address is complete and accurate.
Your PIN code and contact number are correct.
Someone is available to receive the order at the delivery address.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or unreachable contact number, additional delivery attempts or order cancellation may be required.
7. Delayed or Undelivered Orders
Although we make reasonable efforts to deliver orders on time, delays may occur due to circumstances beyond our control.
These may include:
Weather conditions or natural events.
Traffic and transportation disruptions.
Courier partner delays.
Public holidays or festive rush.
Incorrect or incomplete delivery information.
Other operational or logistical issues.
If your order is significantly delayed or marked as delivered but not received, please contact our customer support team for assistance.
8. Damaged or Incorrect Delivery
Customers are requested to check their delivered packages upon receipt.
If you receive a damaged, defective, expired, incorrect, or missing product, please contact us within 24 hours of delivery with your order details and supporting photographs or videos, wherever applicable.
For further information, please refer to our Cancellation & Return Policy and Refund Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details while placing an order.
If you notice an error in your shipping address or contact information, please contact us immediately.
Address modification requests can only be considered before the order is dispatched and are subject to delivery serviceability.
10. Contact Us
For any questions or assistance related to shipping and delivery, please contact us:
