At Bazaar11to9, we strive to provide quality grocery products and a satisfactory shopping experience. If you face any issue with your order, our customer support team is here to assist you.
1. Eligibility for Refund
A refund may be approved in the following circumstances:
You receive a damaged or defective product.
You receive an incorrect product.
You receive an expired product.
One or more products are missing from your order.
Your order is cancelled successfully before dispatch.
Your order cannot be fulfilled due to an issue from our side.
All refund requests are subject to verification and approval by our team.
2. How to Request a Refund
To request a refund, please contact our customer support team within 24 hours of delivery for damaged, defective, incorrect, expired, or missing products.
Please provide the following details:
Order ID or order number.
Registered mobile number or email address.
Reason for requesting a refund.
Clear photographs or videos of the product and packaging, wherever applicable.
Our team will review your request and inform you about the refund approval and next steps.
3. Refund Processing
Once your refund request is approved, the refund will generally be initiated within 5–7 business days.
Refunds will be processed through the original payment method wherever possible.
For Cash on Delivery (COD) orders, customers may be required to provide valid bank account or UPI details to receive the approved refund.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
4. Non-Refundable Situations
Refunds may not be provided in the following situations:
Products that have been opened, used, or consumed by the customer.
Products damaged due to improper handling after delivery.
Requests made without sufficient supporting information or evidence.
Change of mind or personal preference after successful delivery.
Requests that do not meet the applicable refund conditions, except where required by law.
5. Shipping and Delivery Charges
Shipping or delivery charges, if applicable, are generally non-refundable.
However, where a refund is approved due to an incorrect, damaged, defective, or expired product supplied by Bazaar11to9, the applicable resolution will be communicated to the customer.
6. Refund Status and Assistance
For any questions regarding your refund status, please contact our support team. Our team will assist you with the latest available information about your refund request.
